Yellow would not be an industry leader without its successful sales specialists’ team.

We are in the process of growing our sales specialists’ team and hence we are seeking sales specialists to sell digital marketing solutions that support local businesses in improving their overall digital online presence and attain their digital marketing objectives.

Job category: Sales

Job Title: Sales Specialist – Sales Team

Role Overview

The ideal candidates are hungry to learn about digital marketing and want to learn of successful selling techniques.  They are looking to launch or re-launch their careers and want to be well rewarded for their outstanding performances. They have strong listening skills as well as an ability to offer our company’s solutions to customers in a compelling way. The sales specialists must be both approachable and professional in extending our company’s reach and impact.  They have the strong ability to take initiative and confidently direct customer interactions.

Role Responsibilities

Customer Relationship Management

• Act as a Company Ambassador with customers and internal stakeholders, maintaining a professional and trustworthy approach.

• Organize and attend in-person customer meetings daily to build strong relationships and trust.

• Carry out courtesy calls to clients to nurture ongoing relationships and ensure client satisfaction.

Sales Execution

• Identify client marketing goals and objectives, promoting subscription products and campaign solutions on Yellow.com.mt and through third-party providers.

• Provide tailored solutions and deliver sales orders, estimates, and repayment plans in line with company policies.

• Follow the sales process diligently to deliver a seamless and professional customer experience.

Sales Target Achievement

• Meet and exceed quarterly sales targets, closing quotas, and KPIs as set by the company.

• Continuously identify new opportunities for upselling and cross-selling digital marketing solutions to existing clients.

Customer Lifecycle Management

• Serve as the client’s sole point of contact, ensuring their needs are addressed from the initial sale through to post-sale support.

• Collect digital material required for order fulfilment and assist in managing client deliverables efficiently.

• Collect outstanding payments from customers within designated timeframes to maintain cash flow integrity.

CRM and Data Management

• Accurately manage and update customer data, sales interactions, and orders in the company’s CRM system.

• Ensure all client interactions, feedback, and follow-ups are properly documented and actioned.

Feedback and Reporting

• Provide daily performance updates to the line manager, highlighting achievements and any issues encountered.

• Participate in weekly sales meetings to report on progress, share challenges, and provide feedback on market trends and customer needs.

• Relay future buying trends and market insights to the company to inform strategic decision-making.

Complaint Resolution

• Document and escalate client complaints through appropriate channels, ensuring timely resolution and maintaining customer satisfaction.

• Work with the Sales Manager to identify solutions for challenges encountered with clients.

Training and Development

• Attend company training programs as required to stay updated on product knowledge and sales techniques.

• Continuously develop skills and share best practices with colleagues to enhance team performance.

Quality Assurance

• Adhere to all company policies, processes, and procedures to maintain the quality and efficiency of the sales process.

• Proactively identify areas for process improvement and report recommendations to the Sales Manager.

Collaboration and Team Support

• Adhere to all company policies, processes, and procedures to maintain the quality and efficiency of the sales process.

• Proactively identify areas for process improvement and report recommendations to the Sales Manager.

What we value

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